We genuinely appreciate your patronage and aim to make your experience on our website seamless and enjoyable. Please review our detailed refund policy below, outlining your rights and responsibilities when seeking a refund.
1.1 You have a generous 14-day window from the date of purchase to request a return, giving you sufficient time to evaluate your digital product or service.
1.2 To be eligible for a return, the digital product or service must not have been excessively used, and it should comply with our usage policies outlined in the terms of service.
1.3 Digital products or services that violate our terms of service or show signs of misuse are not eligible for a refund.
1.4 Return requests can be initiated by contacting our customer support team at labs@infyom.in.
1.5 Please provide relevant order details and explain the reason for your refund request to expedite the processing.
2.1 Once your return request is received and reviewed, we will notify you of the approval or rejection of your refund.
2.2 If approved, your refund will be processed, and the funds will be returned to your original method of payment or as otherwise agreed upon within 5 business days.
2.3 Refunds are issued for the actual amount paid after deducting any applicable fees or discounts received at the time of purchase.
2.4 If your refund is rejected, you will receive a detailed explanation outlining the reasons for the decision.
2.5 For any concerns or inquiries regarding the refund process, you can contact our customer support at labs@infyom.in.
3.1 We strive to provide high-quality digital products and services. If you encounter any issues or believe the product does not meet the expected standards, please inform us promptly.
3.2 Our customer support team will assess the reported issues and, if necessary, work towards providing a solution, which may include a refund or an alternative resolution.
3.3 Feedback on the quality of our products and services is valuable to us. Your insights help us enhance our offerings and better serve our customers.
3.4 If you have suggestions for improvements or additional features, we encourage you to share your thoughts with us at feedback@yourwebsite.com.
3.5 Continuous improvement is a priority, and we are committed to addressing any quality concerns raised by our valued customers.
4.1 Our customer support team is here to assist you with any queries or concerns related to your purchase.
4.2 For efficient support, please provide clear and detailed information about the nature of your inquiry, including your order number and relevant screenshots if applicable.
4.3 Our aim is to respond to customer inquiries within 1-2 business days, ensuring a swift resolution to any issues or concerns.
4.4 If you encounter difficulties with our products or services, please contact our customer support at labs@infyom.in.
4.5 We value your satisfaction and are dedicated to providing timely and effective support to address your needs.
5.1 We reserve the right to update or modify our refund policy at any time. Any changes will be communicated through email and prominently displayed on our website.
5.2 It is your responsibility to stay informed about any modifications to our refund policy. Continued use of our website constitutes acceptance of the most recent version of the policy.
5.3 If you have questions or concerns about policy updates, please reach out to us at infyom.com.
5.4 We appreciate your understanding and cooperation in ensuring a transparent and mutually beneficial relationship between us and our valued customers.
5.5 Your satisfaction is our priority, and we are committed to providing a fair and reasonable refund policy that aligns with the nature of our digital products and services.